Frequently Asked Questions

Absolutely. All of your initial selections can be updated during the revision phase before you purchase. Most families go through a few versions before settling on one they truly love. Just click the green Revise button beneath your video to keep refining your tribute slideshow.

Once your photos are uploaded, our platform generates a professional memorial tribute video in approximately 15–20 minutes, ready to download or share or play at your end-of-life event.

Yes, full scene customization is available after purchase, when the advanced scene editor is unlocked. You'll have access to a powerful online PowerPoint Editor (no software required), or you can download individual scenes, edit them in PowerPoint Desktop or Mobile (license dependent), and re-upload the finished slides. If you are not familiar with editing, our video concierge team, can apply edits for you or walk you through how to make updates. Just hit the help button and drop us a note.

Yes — full scene translation is available after purchase. Using our online PowerPoint Editor from a PC, you can update text in any language. You can also download scenes, edit them in PowerPoint Desktop, and re-upload the translated slides.

Families have translated videos into French, Spanish, Portuguese, Afrikaans and German. The language possibilities are limitless.

Yes. You can choose from our curated music library or upload up to 6 of your own songs (MP3 files).

Can I use songs from a streaming service like Spotify, Apple Music, or Pandora?  Unfortunately, no. Streaming services license or rent music, they don't permit downloaded tracks to be used outside their platforms. Most songs can be purchased as MP3 files on Amazon for under $1.50 per song. These song files can be uploaded to your private video project.

Yes, a free streaming link is included with any purchase. Click the Request Help button and we'll generate and email you a shareable link, for the version you request.

The AI age-sort is a detailed computational process, so we recommend waiting until the majority of your photos have been uploaded before placing the order. Photos added after the sort is complete will need to be placed manually. AI sort takes 30-60 minutes for albums up to 200 photos.